Overview
Thank you for shopping at Alfii. We strive to ensure your complete satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand your rights and obligations under Egyptian law.
- Right to Return
In accordance with Egyptian Consumer Protection Law, you have the right to return products within **14 days** from the date of delivery if:
– The product is unused, unworn, and in its original condition with all tags and packaging intact.
– The product is defective, damaged, or not as described on our website.
- Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective:
– Underwear, swimwear, and socks.
– Personalized or custom-made items.
– Items marked as “Final Sale” or “Non-Returnable” on the product page.
- How to Initiate a Return!
To initiate a return, please follow these steps:
1. Contact our customer service team at [Your Email Address] or [Your Phone Number] within **14 days** of receiving your order.
2. Provide your order number, the reason for the return, and any supporting photos (if applicable).
3. Our team will guide you through the return process and provide a return authorization if applicable.
- Return Shipping Costs
– If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs.
– If the return is for any other reason (e.g., change of mind), the customer is responsible for the return shipping costs.
- Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
– Refunds will be processed within **7-14 business days**.
– The refund will be issued to the original payment method used during purchase.
– Shipping fees are non-refundable unless the return is due to our error.
- Exchanges
We offer exchanges for items of the same value within **14 days** of delivery. To request an exchange:
– Contact our customer service team to initiate the process.
– Ensure the item is unused, unworn, and in its original condition.
- Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will either:
– Replace the item at no additional cost, or
– Issue a full refund, including shipping costs.
- Cancellation Policy
You may cancel your order within **24 hours** of placing it, provided the order has not yet been shipped. If the order has already been shipped, our standard return policy applies.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
– Email: [info@alfiieg.com]
– Phone: [00201012405908]
– Address: [Cairo, Egypt]
Governing Law
This Refunds and Returns Policy is governed by the laws of the Arab Republic of Egypt. Any disputes arising from your purchase will be resolved in accordance with Egyptian Consumer Protection Law.